Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item MUST be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof and order number of purchase. Please do not send your item/s back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Your refund will take approximately 3-5 business days.
Please note 10% restocking fee of original purchase may be applied.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Late or missing refunds
If you haven’t received a refund yet,
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
To return your product. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Warranty / Faulty: Refund or Exchange
If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please contact us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible. We will generally require you to send the product back to us with a copy of your purchase receipt to assess for warranty, but please discuss this with us before sending the items to avoid any confusion.