Returns & Warranty Policy

At Wild Nights, we want you to be fully satisfied with your purchase. We offer a 30-day return period from the date of purchase. Unfortunately, we cannot offer refunds or exchanges after 30 days.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

• The item must be unused and in the same condition as when it was received.
• The item must remain inside its original sealed bag.
• The original bag must not have been opened, unsealed, torn, damaged, or tampered with.
• The item must be returned in its original packaging.
• A receipt or order number must be provided.

For hygiene and safety reasons, we cannot accept a return for any product once its original sealed bag has been opened or unsealed. This condition applies to all Wild Nights products, including lingerie.

Opening the sealed bag means that the item is no longer eligible for a return, refund, or change-of-mind exchange.

Please do not send your item directly to the manufacturer. Contact us before returning an item so we can provide the appropriate return instructions.

Refunds

Once we receive your returned item, we will inspect it to confirm that it meets all return requirements, including that the original bag remains sealed and untampered with.

We will notify you by email whether your refund has been approved or rejected.

If approved, the refund will be issued to your original method of payment. Refunds typically take three to five business days to process, although processing times may vary depending on your bank or payment provider.

A 10% restocking fee may apply to your original purchase.

Exchanges

We only offer exchanges for items that are defective or damaged.

If you receive a defective or damaged item and need to exchange it for the same product, please contact us by email before returning it. We will guide you through the assessment and exchange process.

Non-Returnable Items

The following items cannot be returned:

• Any product with an original bag that has been opened, unsealed, torn, damaged, or tampered with
• Lingerie that has been removed from its original sealed bag
• Batteries, for hygiene and safety reasons
• Used items
• Items that are not in their original condition or packaging

Late or Missing Refunds

If you have not received your approved refund, please:

• Check your bank account again.
• Contact your credit card company, as it may take additional time for the refund to be officially posted.
• Contact your bank, as processing times may apply before a refund appears in your account.

Return Shipping

You are responsible for all return shipping costs. Return shipping costs are non-refundable.

Where applicable, return shipping costs may be deducted from your refund.

Delivery times for returned or exchanged items may vary depending on your location.

For items valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Warranty and Faulty Items

If you experience an issue with your purchase and believe it may be covered by our warranty, please contact us before returning the item.

We may ask you to provide photographs, videos, your order number, or a copy of your purchase receipt. We may also require the item to be returned for assessment.

Warranty claims involving defective or faulty products will be assessed separately from change-of-mind returns. Please contact us before sending anything back so we can guide you through the process and avoid delays or confusion.

We are committed to resolving genuine product faults as quickly as possible and making your experience with Wild Nights as smooth as possible.